Thank you for shopping at Vape State USA. We want you to be completely satisfied with your purchase. Due to the regulated nature of vaping products, our refund and return policy is strictly outlined below to ensure consumer safety and compliance with local laws.
1. 7-Day Return Warranty
Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Return Eligibility & Conditions
Due to hygiene and health & safety regulations, we cannot accept returns on used items, opened e-liquids, disposable vapes, coils, pods, or tanks.
To be eligible for a return, your item must be:
- Unused, unopened, and in the exact same condition that you received it.
- In its original packaging with the cellophane/seal intact.
- Accompanied by a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer.
3. Defective or Damaged Items (Dead on Arrival – DOA)
We only replace items if they are defective or damaged upon arrival. If you receive a product that is defective out of the box (e.g., disposable vape not working, device chipset error), please contact us within 48 hours of delivery.
- To report a DOA/Defective product, please email us at novaleaf8@gmail.com with your order number, a brief description of the issue, and a short video or photo showing the defect.
4. Refunds Process
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
- Approved Refunds: A credit will automatically be applied to your credit card or original method of payment within 5–7 business days.
- Sale Items: Only regular priced items may be refunded. Items purchased on clearance or during final sales cannot be refunded.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at novaleaf8@gmail.com
6. Return Shipping
- To return your product, please contact with us.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are shipping items over $50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds, returns, or technical support, please reach out to our customer service team at novaleaf8@gmail.com